CUSTOMER CARE

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Welcome to our customer care center.

 

We are here to assist you with any questions or concerns you may have regarding our store policy. Please feel free to reach out to us via the contact page and we will be happy to help you. Thank you for choosing our store and we look forward to providing you with excellent service.

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PRIVACY & SAFETY

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Our customer privacy and safety is important to us at Aurea. You can rest assured that your details will never be shared with a third party and are only stored on our internal CRM.

 

Aurea also use PayPal, Google Pay, and Apple Pay, as secure methods of payment for your Aurea purchases.

 

 

SHIPPING & RETURNS

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Shipping is calculated at checkout and varies per region. Please note, that the time it takes to receive your order will vary depending on your location. We estimate between 5-10 days, but this can vary and is only a guide. 

 

Our return and exchange policy is designed to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Please note that items must be in their original condition and packaging to be eligible for return or exchange.

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Please note that shipping on returns is at the cost of the consumer, and not something Aurea will cover.